Quen45 believes the best entertainment comes from playing the right way. We provide a wide range of tools, resources, and support to ensure every member can enjoy their betting experience responsibly.
Betting is entertainment, not a source of income. Always set limits you can afford and never bet with money needed for daily essentials. If you feel betting is becoming a problem, please use our self-control tools or seek help immediately. This platform is for users aged 18 and above only.
Quen45 gives you full control over how you play. Use these tools at any time directly through your account.
Set the maximum deposit amount you allow yourself within a daily, weekly, or monthly period. Once the limit is reached, our system will automatically block additional deposits until the limit period resets.
Set the maximum loss amount you are willing to accept within a given period. quen45 will notify you when you are approaching the limit and block betting activity once the limit is reached.
Set a maximum duration for your gaming session. Once the set time is up, our system will send a warning and automatically end your session to prevent you from spending too long on the platform.
Choose to take a break from the platform for 24 hours, 48 hours, one week, or one month. During this period, your account will be temporarily suspended and you will not be able to log in or make any transactions.
If you feel you need to stop for a longer period, use the self-exclusion option. You can exclude yourself for 3 months, 6 months, one year, or permanently. All promotional campaigns and communications will also be stopped immediately.
You can choose to opt out of any bonus offers, promotions, or marketing notifications at any time. This setting can be updated directly from your account panel without needing to contact customer support.
Responsible gaming means making informed decisions while enjoying betting entertainment — knowing when to stop, how much you can afford to spend, and always staying in control. For quen45, this is more than a policy or legal obligation; it is a core value we uphold in every aspect of our platform's operations.
Many people enjoy sports betting, slots, and live casino as a fun form of entertainment — much like going to the movies or a concert. Problems arise when someone starts relying on betting to solve financial troubles, escape emotional stress, or when they can no longer control how often or how much they wager.
At quen45, we understand that some members may face these challenges. That is why we invest in technology, support team training, and operating procedures that allow us to identify, assist, and protect members who need support — well before the situation becomes serious.
Our platform is built on five core principles that ensure your gaming experience remains controlled and safe at all times:
Problem gambling rarely happens overnight. It usually starts with small changes in behaviour that gradually become more noticeable. Learn to recognise the early signs:
| Aspect | Warning Signs | What to Do |
|---|---|---|
| Financial | Borrowing money to bet, unable to keep up with everyday bills | Activate deposit limit immediately |
| Time | Spending hours without realising it, neglecting responsibilities | Use session time limits |
| Emotional | Feeling angry, anxious, or stressed when not betting | Take a temporary break (cool-off) |
| Relationship | Hiding betting activity from family or friends | Contact the quen45 support team |
| Thoughts | Constantly thinking about ways to recover lost money | Consider self-exclusion |
| Control | Unable to stop even when you have already decided to quit | Seek professional help immediately |
Answer the following questions honestly. If you answer "yes" to two or more questions, it may be time to talk to someone about your betting habits.
If you answered "yes" to more than one of the questions above, do not be ashamed to seek help. Contact our support team via live chat on the quen45 platform or email us at [email protected].
All self-control tools are accessible directly from your account panel. The process is straightforward and does not require you to contact customer support, except for permanent self-exclusion. Follow the simple steps below:
Use your login credentials to access your account. Make sure you are logged into the correct account if you use more than one device.
Click the profile icon at the top right corner of the platform and select "Account Settings" or "Responsible Gaming Controls".
Select from the available self-control tools — deposit limits, loss limits, session time limits, a temporary cool-off, or self-exclusion.
Enter your preferred value or duration and confirm the change. Limit reductions take effect immediately, while limit increases require a 24-hour waiting period as an added safety measure.
You will receive a confirmation email stating the new limit that has been set. Keep this email as your personal record.
Problem gambling doesn't only affect the player — it also impacts the people closest to them. If you're concerned about someone you care about, quen45 has resources and guidance to help you understand the situation and know what steps to take.
Warning signs to watch for include: a family member who frequently borrows money without clear explanation, sudden changes in mood and behaviour, neglecting work or family responsibilities, and becoming defensive or angry when financial topics are raised.
The best way to help is to have a calm, non-judgmental conversation. Express your concerns based on what you have observed, not on assumptions. Encourage them to use the available self-control tools or seek professional help. Remember, recovery is a journey, and consistent support from loved ones is vital throughout the process.
If you need help or would like to discuss your betting habits, the quen45 support team is available 24 hours a day, 7 days a week.